Roofers - What Should You Do About Bad Roofers Roofing Jobs? Recommended Roofers : Top Tradespeople

Roofers - What Should You Do If You Get Bad Roofers Bad Roofing Jobs?

All too often home improvement jobs (including roofing), go wrong.  But what should you do about it?

Problems with roofing jobs can range from your house being left a bit messy right the way up disastrous consequences such as your whole roof caving in (sounds dramatic but its foesible if a roofing job is done badly), to damaged ceilings, continous leaks, water damage if a part fitted roofing job is left open to the elements. The list of consequences as a result of a bad roofer carrying out bad roofing jobs is endless.

Complaints About Roofers Roofing Jobs - Speak Directly To Roofers

Depending on the severity of the issue the first course of action if you are unhappy with your roofing work is to speak directly to roofers who carried out the work.  If the roofer is a sole trader then speak directly to them and express your concerns.  Certainly, it is wise to avoid going in all guns blazing as shouting and screaming does not tend to ever obtain a positive result.  Aggressive tactics tend to produce aggressive results.  Be professional when speaking to roofers about complaints and explain that your are not happy about certain aspects of the work and show them the defects.  If the defects are minor, maybe they just missed something.  If the work is appalling then you might have a problem on your hands because if they have carried out appalling work in the first  place chances are that they simply are not up to the roofing job and your complaint might lead to them making an even bigger mess of your roofing work the second time around.  Still, it is important that you give them an opportunity to put the roofing job right and remedy any consequential damage before taking any un-necessary action which could be avoided with a little diplomacy.   Ensure that if there are damaged materials involved or damage as a result of roofers poor roofing workmanship, they agree to cover the costs out of their own pocket.

If roofers who carried out your roofing job work for an organisation it might be wise to contact their office directly and ask for a supervisor or foreman to visit to check out the complaint.  Ask them to give you details of their findings in writing and make a note of the date of the complaint visit and what date they came back to you with their findings.  If they disagree with you and you are still unhappy with their decision about whether to remedy your works or not then you should obtain evidence from independent parties.

Complaints About Roofers - Gather Evidence That Your Roofing Jobs Is Bad - You Might Need It Later

Phone calls are not evidence. He said, she said, etc etc, will not stand up in court. You need professional expert opinions on the matter and evidence in writing. It might be difficult to get opinions from independent roofing contractors as often other roofers do not want to get involved with disputes outside their own organisation.  There are many bodies available who can give impartial expert witness statements about construction, building and home improvement work.  Google 'expert witness building construction' and you will no doubt find some organisations that can come out to provide you with a statement which will often stand up in court.   You might have to spend some money here, however if you do take your decorators to court you could try to reclaim this in your costs.  Maybe try to get some independent roofers to take a look first before spending money and if you don't get anywhere (because they don't want to get involved), look at this course of action.

Complaining About Roofers - Put Your Complaint In Writing To Roofers

Undoubtedly you should put your complaint in writing to the roofer.  Telephone calls are not evidence.  Use emails and letters to express your concerns / complaints and give them opportunity to remedy it.  If they do nothing send them another letter saying that if you do not hear anything back by (deadline) you will be forced to take the matter further.  Wait for the deadline to pass and then take other courses of action.

Complaints To Roofers / Tradesmen Organisations / Tradespeople Guilds About Roofers

When you get roofers quotes you should ask them whether they are members of trade bodies, for example  : Guild of Master Craftsmen or Federation of Master Builders or Trust Mark Scheme.  This way, if you do have reason for complaint you can go directly to these organisations and ask them to investigate for you.  They can then put pressure on the roofers to sort out your issue as often it is a condition of their membership that they deal with complaints in an effective manner. Having work done by roofers who are members of such organisations is no guarantee that the roofers will do a good job for you but it is a little more insurance than them having no membership of roofers trade bodies / tradespeople guilds.

Contact Trading Standards About Bad Roofers

Trading Standards can write to your roofers on your behalf.  Remember, to keep all correspondence with all parties whom the complaint issues have been sent to.  You might need to bring this evidence to court with you if it gets that far.

Roofing Jobs Complaints - Take Roofers To Court

One of the last resorts - Go to the small claims court.  This is less expensive than you think and if you are successful in your claim you should be able to recover any court fees.  You can do most things online now and taking action against bad roofers is no exception.  Use Moneyclaim (the online court filing site) to find out about taking roofers to court and small claims generally.

Avoid Getting Bad Roofers In The First Place - Check Roofers Reviews On Roofing Jobs - Find Local Roofers Where You Can Give Roofers Reviews

One tip.  To avoid getting bad roofers in the first place it is always wise to get three quotes for all home improvement jobs (including tilers).  Check roofers reviews on past roofing jobs.  Use Top Tradespeople Recommended Roofers Website to get free quotes from local roofers.  Using Top Tradespeople means that if your roofers do bad roofing jobs you can say so.  Future customers will then see that this is a bad roofer and should be avoided.  Likewise, you can reward good roofers by giving them good roofers reviews and consequently good roofers should get more work from roofing quotes they give for jobs based on the fact that they are recommended roofers.